Shipping Policy
Everything you need to know about our delivery service across the UAE.
Delivery Areas
We currently deliver to all major areas in Dubai and Abu Dhabi. Our service areas include:
- Dubai - All major residential and business areas
- Abu Dhabi - City center and surrounding areas
- Sharjah - Coming soon
Delivery Times
We deliver Sunday through Thursday, with flexible delivery windows:
- Morning Delivery: 9:00 AM - 1:00 PM
- Afternoon Delivery: 1:00 PM - 5:00 PM
- Evening Delivery: 5:00 PM - 9:00 PM
Delivery Fees
We offer free delivery on all orders. No minimum purchase required.
Order Cutoff Times
To ensure next-day delivery, please place your order by 4 PM the day before your preferred delivery date. Orders placed after the cutoff time will be delivered the following business day.
Temperature Control
All our deliveries are made in temperature-controlled vehicles, and ingredients are packed with ice packs to maintain freshness throughout the delivery process.
Delivery Instructions
You can add specific delivery instructions to your order, such as:
- Building access codes
- Preferred delivery location
- Security desk information
Not Home?
If you're not home during delivery, we can:
- Leave the box in a specified safe place
- Deliver to your building's reception/security
- Reschedule delivery for the next available slot
Contact During Delivery
Our delivery team will:
- Send an SMS when your delivery is on its way
- Call you if there are any issues accessing the delivery location
- Provide a delivery confirmation once completed
Need More Information?
Contact our customer service team:
- Email: support@justcook.ae
- Phone: +971 4 457 9884