Refund Policy
Our commitment to your satisfaction and our refund process.
Our Guarantee
At JustCook, we stand behind the quality of our products. If you're not 100% satisfied with your delivery, we're here to make it right.
Eligible for Refund
- Missing ingredients from your delivery
- Damaged or spoiled ingredients upon delivery
- Quality issues with received ingredients
- Incorrect items delivered
- Late deliveries affecting ingredient freshness
How to Request a Refund
To request a refund, please:
- Contact our customer service team within 24 hours of delivery
- Provide your order number and details of the issue
- Include photos of affected items (if applicable)
Refund Process
Once your refund request is approved:
- Full refunds are processed within 5-7 business days
- Partial refunds for specific items are processed within 3-5 business days
- Store credit options are available for immediate use
Subscription Cancellations
For subscription-based orders:
- Cancel anytime up to 5 days before your next scheduled delivery
- No cancellation fees or hidden charges
- Unused subscription payments will be refunded to your original payment method
Non-Refundable Items
Please note that the following are not eligible for refund:
- Consumed or partially used ingredients
- Cancellations after the order cutoff time
- Special promotional offers marked as non-refundable
Quality Commitment
We may request photos or additional information to help us improve our service and prevent similar issues in the future. Your feedback helps us maintain our high standards.
Need to Request a Refund?
Contact our customer service team:
- Email: support@justcook.ae
- Phone: +971 4 457 9884
- Response Time: Within 24 hours