Deliveries

Which days do JustCook deliver?
Your JustCook delivery takes place on either Saturday or Sunday with limited exceptions on Monday.
Do you charge for delivery?

No! Your delivery is included for free as part of your subscription.

The only exception is if your delivery falls during a holiday period. In this case, our delivery partners charge an additional fee (currently 35 AED) which we unfortunately have to pass along.

What if I am not home for delivery?
No problem! Please let us know as soon as possible, and we can inform the delivery company to reschedule delivery for a later time or the next day.
Which areas do you deliver to?
We deliver across the UAE (except Ruwais and potentially other very remote areas - if unsure, please reach out to us!).
What should I do with the boxes?
The cardboard box can be recycled as you wish, or we'll happily collect it during your next delivery.
What is the order deadline for the week?

New customers: Orders must be placed before midnight on Wednesday to receive delivery the following Saturday/Sunday.

Existing customers: Please ensure recipe selections are made by midnight on Wednesday. If you forget, don't worry! You'll receive recipes based on your default menu choice.

Account Management

Is JustCook a subscription service?
Yes, JustCook is a weekly subscription service, but don't worry, we are completely flexible and there is no minimum obligation.
Can I pause my subscription?
Yes, you can pause your subscription via our website or mobile app. When you're ready to restart, simply click re-activate. All changes must be made before midnight on Wednesday prior to the following week's delivery.
How do I suspend my subscription indefinitely?
We are sorry to see you go! To cancel indefinitely, go to your Subscriptions page, click "Pause", and enter 0 for the number of weeks.

Our Food & Recipes

Can I choose the recipes I receive?
Yes you can! You can either opt for one of our chef's choice boxes or select from our weekly selection of 50+ recipes covering a wide range of ingredients and cuisines. Choose between 2-6 recipes per week to suit your needs.
How long do the recipes take to cook?
Here at JustCook we know you lead busy lives. As such, all our recipes have a "timeline" guide detailing each step. By following this guide, you can cook 95% of our recipes in 30 minutes or less!
How much stock/water etc. do we use?
Because JustCook caters for individuals and families of all sizes, there are a few items that cannot be pre-portioned (like water, stock). In these cases, check your ingredients checklist included in your box for exact measurements.
Are the ingredients you use organic?
While we strive to bring you organic produce where possible, our primary aim is to bring you the freshest product that meets our high quality standards.
Do I need any ingredients at home?
The only ingredients you need on hand are salt, pepper and oil. Everything else is provided in your box, so you no longer need to worry if you have the right ingredients at home!
Do you cater for special dietary requirements?
With the flexibility JustCook offers through our Chefs' choice and A la Carte boxes, a wide range of dietary requirements can be catered for (Vegetarian, Pescatarian, etc.). Beyond this, all ingredients are individually packed and labelled so you can always omit or substitute any items when cooking.
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