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Terms of Use

1. Introduction

Welcome to JustCook.ae. By accessing and using our website and services, you agree to be bound by these terms and conditions. These terms govern your use of JustCook.ae and all associated services, including all information, tools, and services available from this site.

2. Product and Service Description

JustCook.ae specializes in delivering meal kits that include pre-measured ingredients along with recipe instructions. Our aim is to provide a convenient cooking experience. While we strive for accuracy in our product descriptions, please note that there may be slight variations in ingredients due to seasonal availability or supply chain factors.

3. Geographic Service Area

Our services are exclusively available within the United Arab Emirates, focusing primarily on Dubai and its surrounding areas. Please refer to our website for a detailed list of all the areas we serve.

4. User Eligibility

Our services are available to users who are legally capable of entering into binding contracts. Users must have a valid credit or debit card issued by a bank acceptable to us, or a valid Apple Pay account. We reserve the right to refuse service or terminate accounts at our discretion.

5. Payment Methods and Security

We accept various payment methods, including Credit and Debit Cards, and Apple Pay. All transactions are subject to validation checks and authorization by the card issuer. We employ robust encryption technologies to ensure the security of your financial information.

6. Order, Cancellation, and Refund Policy

  • Order Placement: Orders must align with our weekly delivery schedule.
  • Cancellations: Eligible for a full refund if canceled before 23:59 PM every Wednesday. Post this time, a 12-hour grace period is provided where cancellations will result in a credit to the customer's account.
  • No Refunds or Credits: Beyond the 12-hour grace period, we do not offer refunds or credits.
  • Amendments to Orders: Any changes to orders must be made within the stipulated cancellation period.

7. User-Generated Content

We encourage users to submit content such as reviews and ratings. By posting, you grant JustCook.ae a non-exclusive, royalty-free license to use, reproduce, and distribute such content. We reserve the right to monitor, edit, or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, defamatory, pornographic, obscene, or otherwise objectionable or violates any party's intellectual property.

8. Product Availability and Pricing

All products are subject to availability, and we reserve the right to impose quantity limits on any order, to reject all or part of an order, and to discontinue products without notice, even if you have already placed your order. Prices for our products are subject to change without notice.

9. Data Privacy and Protection

We are committed to protecting your privacy. We collect and use your personal data to manage your orders and provide a personalized shopping experience. We comply with the UAE's data protection laws and will not share your personal data with third parties for their marketing purposes without your explicit consent.

10. Intellectual Property Rights

All content on JustCook.ae, including but not limited to text, graphics, logos, images, and software, is the property of JustCook.ae or its content suppliers and is protected by international copyright and intellectual property laws.

11. Limitation of Liability

In no event shall JustCook.ae, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of any of the service or any products procured using the service.

12. Indemnification

You agree to indemnify, defend, and hold harmless JustCook.ae and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

13. Amendments to Terms and Conditions

We reserve the right to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

14. Governing Law and Jurisdiction

These Terms and Conditions and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Dubai, United Arab Emirates.

15. Contact Information

Questions about the Terms of Service should be sent to us at info@justcook.ae or by postal mail at our office address: Dubai Investment Park 2, Dubai, United Arab Emirates.